Acorn Insurance Services Acorn Insurance Services, Specialist Kit, home contents, personal posessions & building insurance for the armed forces
www.acorn-insurance.co.uk enquiries@acorn-insurance.co.uk
 
Acorn Insurance Services (Southampton) Ltd
   Terms of Business
  1. The Financial Services Authority (FSA)

    The FSA is the Independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

  2. Whose products do we offer?

    • We offer products from a range of Insurers for general insurance products

    • We can only offer products from a limited number of Insurers for general insurance products. Please ask us for a list of Insurers we offer insurance from.

  3. Which service will we provide you with?

    • We will advise and make recommendation for you after we have assessed your needs for general insurance products.

    • You will not receive advice or recommendation from us for general insurance products. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

  4. What will you have to pay us for our services?

    • No fee

    • You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

  5. Who regulates us?

    Acorn Insurance Services (Southampton) Ltd is authorised and regulated by the Financial Services Authority and has its registered Office at Wessex House, Upper Market Street, Eastleigh, Hampshire SO50 9FD. The FSA firm reference number for Acorn Insurance Services (Southampton) Ltd is 301170.

    You can check this on the FSA’s register by visiting the FSA’s web site www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234 (from the UK) and +44 20 7066 1000 (from overseas).

  6. Ownership

    Acorn Insurance Services (Southampton) Ltd is a Private Limited Company and no Insurer owns any of our share capital. We do not own shares or have voting rights in any Insurer.

  7. What to do if you have a complaint.

    If you wish to register a complaint, please contact us:

    In writing to: Acorn Insurance Services (Southampton) Ltd, Wessex House, Upper Market Street, Eastleigh, Hampshire SO50 9FD. Or by Telephone: (02380 650099)

    If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

  8. Completion of Proposal Forms.

    The proposal form supplied has been completed in response to answers given whilst at our trading office, over the phone or completed by yourself.Your attention is particularly drawn to the importance of the Declaration and Signature on the Insurers proposal forms. Any failure to disclose facts material to the insurance or any inaccuracies in your answers could invalidate the cover, as could any fraudulent or exaggerated claim. Please do consult us if you are in doubt on any aspect of the proposal form.

  9. Changes to the original proposal after acceptance

    It is the responsibility of the client to advise us of any changes to the original policy after it has been accepted. You should be aware that it is your responsibility to advise the insurers of any changes in your circumstances during the currency of the policy.

  10. Charges

    In addition to premium charges by the insurers we may, at our discretion, make the following charges to cover administration costs for these specified activities:-

    Mid term adjustments - £0.00
    Mid term cancellations - £0.00
    Renewals - £0.00
    Replacement/lost certificate - £0.00

    Please Note: The HSBC Kitplus Insurance Policy is subject to Insurance Premium Tax (IPT) on UK premiums this is currently 5% of the total premiums payable where applicable.

  11. Claims

    The responsibility for the notification of a claim lies with the insured person and full details of the requirements can be found in the policy conditions. Notification should be made verbally or in writing and should give the following information:- name/address/policy number, details of property lost or damaged, value of the property, date/place the event occurred, how the loss happened. This information can be given to ourselves or direct to the insurer.
    As a firm Acorn Insurance Services (Southampton) Ltd does not carry out assessments in relation to any claims, this is the responsibility of the product provider concerned.

  12. Renewals

    Renewal premiums are calculated on the basis of information last supplied by you. It is therefore Your Duty to notify any changes in circumstances that may affect the basis on which renewal is invited (i.e. change of occupation and claims that may have occurred on other polices not held through our office). Please do consult us if you are in doubt on any aspect.

  13. Are we covered by the Financial Services Compensation Scheme (FSCS)?

    We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

    Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. Compulsory Insurance Claims are covered in Full.

These terms of business are available for download - click here
Wessex House, Upper Market Street, Eastleigh, Hampshire SO50 9FD Tel: 023 8061 8308 Fax: 023 8064 1602